Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different brands and styles.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the box is intact to qualify for a full refund or exchange.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new shoes sooner.
Are WeShoes products covered by a warranty?
Yes, all our footwear comes with a 6-month limited warranty against manufacturing defects. This does not cover standard wear and tear or damage caused by improper care.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my leather shoes?
To maintain the quality of your leather shoes, we recommend wiping them with a damp cloth after use and applying a high-quality leather conditioner every few months to prevent cracking.